Traveling for Business and Pleasure
Who are we?
Reliability
Safety
Simplicity
Personal touch
Lucas - CEO and Founder
My name is Lukasz Koziarski; I’m the founder and owner of one of the fastest-growing chauffeuring companies in London – Umbrella Transfers.
After driving around the United Kingdom for so many years, I discovered one thing – there is really hard to find a good company to work with; they have a lack of professionalism, they run me late or simply bad organisation make them hard to deal with.
I decided to open my own based on Simple, Reliable and Safe decisions.
We now serve people from all around the world – executives, professionals, tourists, corporate clients, travel agents – by providing them safe and reliable transportation services.
Airport Transfers, Chauffeuring services, Long Distance transfers, Day Trips or any Events you think about – this is what we do every day – we drive.
Chauffeurs
Our chauffeurs – ALWAYS ON TIME – this what defines us. Always showing up in a proper dress-code, with clean and safe car, helping with everything you need – from giving a hand with the door, helping with your luggage or simply checking your flight departure terminal if you not sure about it. Carefully selected professionals from the crowd – with passion to drive.
24/7 Service
The heart of our company. They deal with accepting your orders, determining your needs and submitting them to implementation. A professionally trained team controls the drivers and gives them orders. They are responsible for the first contact with you and will do everything to meet your expectations.
Our Office staff – the heart of our operation – they are trained to be helpful with everything you need to book, change or cancel your transfer. 24/7 service over phone, live chat or email – whatever is comfortable for you – always there. They are responsible for the first contact with you and will do everything to meet your expectations.
Why us
We passionate about creating leisurely environment for our clients, chauffeurs and employees to the point where they want to come back to us with the smile on their faces.
We provide the service where you can feel relaxed at every step of the journey and you can travel comfortably in peaceful conditions. The service which will be your favourite connection between home, workplace, airport, city or hotel.
No matter the circumstances everyone can contact us anytime – we are always available for you.
By using our services you become the part of society, a culture of Umbrella Transfers where you can feel safe and important.
- We are licensed and regulated by Transport for London
- Public Liability Insurance in place – all passengers are cover in full
- All our chauffeurs are checked for impeccability in relation to the law – to make sure you are in right hands
- We monitor all flights – to avoid any delays
- Meet & Greet option included in every price – 30min* of waiting and parking
- We are for you 24/7 – in case of any emergency our landline is available non stop
- We keep you updated with every step of your booking – all confirmations send on email or by sms
- In every car we provide complimentary Wi-Fi and fresh mineral water
- In every car we provide complimentary Wi-Fi and fresh mineral water
- 8 seaters MPV’s available – big range of cars in our fleet will satisfied everyone
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I had a pleasure to use the service of Umbrella Transfers last week. Company has been very professional at all aspects. Driver was very polite & punctual, car was very modern & clean. Highly recommend their services. -
Very professional service, having booked a transfer from home to the airport. The driver arrived early, was very courteous and friendly throughout the ride, and really made the journey smooth and enjoyable. Highly recommended service. -
Highly recommend! I travel a lot for work and used umbrella transfers for the first time this afternoon. Driver was so friendly and vehicle was lovely and comfortable. Will certainly use again, thank you! -
I’ve been using Umbrella Transfers for my journeys to or from London airports for more than 4 years now. Drivers are always very reliable and polite. Always on time. Clean and brand new cars. The persons who answer the phone always try their best to solve your problem. I’m very happy with this taxi company.
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Highly recommend! I travel a lot for work and used umbrella transfers for the first time this afternoon. Driver was so friendly and vehicle was lovely and comfortable. Will certainly use again, thank you!
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A great find for a long-distance journey when the trains were up the spout. Very capable driver, made good time and a reasonable price capped it off. They're app is also one of the better ones I've experienced in terms of functionality and journey tracing. Will definitely be using them again.
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Highly recommend! I travel a lot for work and used umbrella transfers for the first time this afternoon. Driver was so friendly and vehicle was lovely and comfortable. Will certainly use again, thank you!
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Arrived on time to pick us up. Smooth journey to T3. No hairy moments unlike Addison Lee. Also worked out 50% cheaper than Addison Lee.
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I wish I could give more than 5 stars. I had to change the time of my booking and less than 2 minutes I had an email confirmation. You're able to track your driver to your pickup spot. My driver, Lukasz, arrived in the area about 30 minutes early and waited nearby. He was very friendly and did an perfect job of getting us to our destination safely and on time!! Outstanding operation!!
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This company was excellent. Communicated well when our return flight was cancelled. Aroop was an excellent driver & drove safely. Very helpful. Would highly recommend & definitively use again. Thank you.
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We used Umbrella Transfers 3 times during our visit in the UK. Very professional and reliable car service. Cars and drivers were very punctual and excellent drivers. Our driver Sheik stood out! So much better than using UBER. Highly recommend using Umbrella Transfers
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I booked my taxi from Heathrow to Canterbury at the last minute, when in transit in Qatar.
It was easy to book on line, a great price, and great communication.
Sri, my taxi driver, contacted me really well, and was punctual and very helpful. We had a great discussion coming back, and put the world to right! I have no hesitation at all in recommending Umbrella Transfers. Superb service. -
Collected me from the Gatwick Airport. The driver let me know he was there as I got off the plane and was waiting at the gate. Got me back to London quickly and safely. Pre-booked, cheaper then Uber and other services, very happy. Would happily use them again.
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It was a couple of weeks ago that I had one of my best experiences with a driver , as we all know London has Uber ,black cabs ,and many more apps that you could use to get to your destination, however I got picked up from a very polite-kind driver his name is Miha if am not wrong (hopefully you will be lucky enough to get picked up by him) and had no worries that my trip will be lovely! The car was a Tesla, inside and out was clean ,with the air condition on (it was a hot day in London) small water bottles for the guests as well !! I will use Umbrella app again as I had a 5* experience felt like a movie star . Keep up with the great work and staff members!!
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My driver arrived on time, he was polite, kind and courteous. His car was immaculate as was he. He drove with skill and within the road rules. An absolutely amazing experience I will be sure to use you again. Many thanks
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Transfer from/to Stansted for our family trip to London: it was so convenient and comfortable. It allowed us to save time to rech the city center upon arrival, and sleep a bit more on our departure day, reaching the airport easily and comfortably. We are a family of four, and the transfer was the perfect solution to make the most out of the time in London. Highly recommended.
FAQ
For all Airport Pickups meet and greet service is included in the price. Our chauffeur will wait in designated area in arrivals hall with a name board. Information about chauffeur / vehicle will be sent to you prior to the journey for easy communication.
For Local pickups we offer 15min free waiting time. For Airport pickups we offer 30 minutes free waiting time. After free waiting time we charge extra fee for additional waiting time accordingly to actual pickup time – this fee depends on booking class which is explained in our Terms and Conditions. Additional parking fee will be charged accordingly – this depends on the airport and actual parking charge = everything above £5.
There is a small charge for processing the payment to our customers for unexpected situations where a journey needs to be cancelled (as long as this is done with 24 hour in advance of the requested pick-up time). We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can’t make it.
If you would like to cancel your booking with us, you can do this by emailing us with your booking reference and reason of cancellation. Alternatively you can call our Operating Centre or simply cancel the booking in the customer app.
Pre-paid bookings will be refunded in maximum 5 working days from the moment of cancellation.
If a booking is cancelled less than 24 hours prior to the schedule pick-up time by customer, there will be a cancellation fee applied, which depends on the time we were informed…
More than 24 hours before pick-up time = 5% charge applied / 95% refund
Between 24 and 3 hours before pick-up time = 30% of journey price
Between 3 hours and up to the pick-up time = 50% of journey price
Once journey has commenced (driver on the way), or If you double booked with a different company, but failed to inform or cancel the journey with us, or If you have booked a journey with us, but did not turn up, we will require 100% of journey price.
We strongly suggest to pay for the journey 24h prior to the scheduled pickup time to avoid any charge.
Scheduled pickup time is defined by the customer at the time of placing the booking and it is based on actual landing time. All Airport Pickups are inclusive of 30 minutes of waiting and parking time. This starts at the time of scheduled pickup time. Scheduled pickup time is set individually by the customer and it is usually set from 30 minutes up to 120 minutes after scheduled landing time – depends on origin, amount of luggage and passengers.
As during very busy periods we might be fully booked, we strongly advise to book your journeys in advance to avoid unavailable vehicles from our end. This will give us enough time to advice you and arrange required transfer with one of our partner drivers.
Learn More
Umbrella Transfers provides reliable and safe Minicab Private Transfers Services. Our main operating area is London, and surrounding Cities however we serve customers with connection to London and local Airports from whole England, Wales and Scotland. We specialised in Chauffeuring Services, London Airports Transfers, Cruise Ports Transfers, Cities Connections, Private Day Trips, Everyday Commute and Events services. A large selection of cars of various sizes together with professional chauffeurs will satisfy the most demanding customers. Either you travel alone or with a family, it is a business trip or an event – we will find a perfect car tailored to your needs. With us, your journey will be pleasant and safe.
Minicab taking staff to a meeting. Airport Transfers for your executives. Fleet to take your delegates to and from your event. Umbrella Transfers offers organisations a smooth, discreet and flexible form of business travel as well.
We have a great experience in private hire industry – we cooperate with the biggest Travel Agencies by providing Airport Transfers, Executive flees for Corporates, Wedding Cars, Day Trips. We work directly with Universities by doing University Transfers for students. Our main goal is to provide satisfying and affordable transfer for all our clients. We guarantee satisfaction, discretion and individually prepared packages for organisations.
London Private Transfers, Minicab Service from and to all UK destinations
Flight Monitoring
Parking and Waiting Time Included
Meet and Greet
High standard service every time – clean and serviced car, smart driver
Easy booking – just 3 steps and you’re done – cash or card payments accepted
Cheap Price for every transfer
MPV8 cars available – up to 8 passengers and luggages
Best music experience during the ride ?
With us you will get on time to every meeting, important party or simply every airport around. Either you are heading for holidays or coming back, our reliable service will take you to and from every airport in London – Stansted, Luton, Heathrow, Gatwick, Biggin Hill, Farnborough and City Airport; Ports – Southampton, Portsmouth or Dove; UK cities like: Bath, Bicester Village, Birmingham, Bletchley, Bournemouth, Brighton, Bristol, Buckingham, Cambridge, Canterbury, Cardiff, Coventry, Windsor, Eastbourne, Edinburgh, Guilford, Royal Leamington Spa, Leeds, Leicester, Liverpool, Manchester, Milton Keynes, Northampton, Norwich, Nottingham, Oxford, Plymouth and many more. you can choose between few different transport alternatives when traveling from/to those Airports, Ports or Cities. When booking with Umbrella Transfers you can relax – our driver will be on time, waiting for you in a designated area at the scheduled pickup time when arriving to the airport, port or train station – holding board with your name. We will take you and your family to your destination in safe and comfort way. Let’s travel with style.
“Umbrella Transfers – always open”
Umbrella Transfers provides easy and safe London Private Transfers, Minicab services between London, Airports, Cruise Ports, and other UK Cities. You don’t need to look further – we offer cheap and efficient UK Cities Connection from and to London, London Airports – Heathrow, Stansted, Luton, Gatwick, City Airport, Biggin Hill, Farnborough and Southend-on-sea, or UK Ports – Southampton, Portsmouth, Dover and more.
You can relax and be sure you are in right hands – we have 4 years of experience in London Private Transfers, Minicab Service industry. Hundreds journeys, thousands customers served by professionals, planned and executed in the best way on the market. Your Private Transfer has never been easier, more comfortable and reliable than with us. Every day we are serving customers who need Private Transportation in the UK. Our cheap connections between cities will be in most cases cheaper than train. Door to door service, Free Wi-Fi and refreshments will satisfy even the most demanding customers.
Book your journey today to get the best London Private Transfers. We don’t practice surge prices, but when booking in advance you can rest and relax without worrying. Once booked, Every Private Transfer provides the very best experience. We always want to improve our services so please, spend a few minutes to leave us feedback (whether through social media, yell, tripadvisor or google). We’ll much appreciate it.
“Umbrella Transfers – where every journey matters”
If you travel to or from London with a coach, train, car or private transfer, you will need a little bit more time for journey than you think. London might be very jammed during peak hours. We always advice to take a little bit more time into consideration. From our experience we would like to show you a few examples of how much extra time You need:
From 7am till 10am traffic can delay your Transfer by 40/50% than what your sat nav shows
From 10am till 3pm traffic can delay your Transfer by 20% than what your sat nav shows
From 15pm till 7:30pm traffic can delay your Transfer by 40/50% than what your sat nav shows
From 7:30pm till 7am traffic is usually very low and your Transfer should take no more than 10% more than what your sat nav shows.
You need to consider day of the week, events, road works or accidents on the road. It’s better to have a coffee at the airport with friends than miss the flight ?
If you need a transfer from any UK city to literally any place in London, Umbrella Transfers will provide the best service you can get.
